Many commercial janitorial companies will use sub-contractors. This is a slippery slope that can lead to drops in the quality of service that the clients receive. When our Day Porters or nightly crew members show up at your facility, you can trust that these are our personally trained staff members. We never sub-contract as a part of our promise to always uphold our top notch level of service.
Every employee goes through rigorous training necessary to meet our high standards. All of our people are HIPAA compliant and trained in certified OSHA practices. They are also qualified and up-to-date on all of the equipment we use. If you hire us for our [pressure washing] or [floor restoration services], you are receiving personnel with all of the required expertise to operate the machinery.
Beyond the extensive training, we empower our personnel with professional responsibility. This means that when they are working in your facilities, we do not have to micromanage them or worry that they won’t get the job done. You can trust them to get it right the first time.
Our clients and employees stick around for the same reason,
We invest time in building trust and positive relationships.
There is time tested process that we have built for running our all-over business. It applies to our personnel, our clients, and our day-to-day operations. The first step in the plan is to select the right people for the job. This involves finding people that possess the right combination of expertise, loyalty, and commitment. Then, we manage our personnel with high expectations and respect for the individual.
The next step in the program is to adapt. That means learning the specific client preferences and a detailed inspection of the properties. After this, when issues arise, we resolve them with direct communication and find ways to learn from our previous challenges. Finally, we train and re-train in the latest techniques and technology. This allows us to do two things: ensure the highest quality of client service and fulfill our promise of always improving.
One of the biggest challenges in the commercial cleaning industry is employee turnover. Metro Building Services is very proud of our personnel retention rates. Most of our employees have the security of tenure in our own company. That’s not counting the years they spent in the industry before working with us.
Besides our basic personnel, we have managers and porters available to be in place for each building that we operate within. Our management has over 35 years combined in the commercial cleaning business. You cannot put a price on experience and expertise like that. However, Metro Building Services promises competitive pricing plans and reasonable rates.